Customer Support Pack for Founders

Answer faster, sound like you, fix what keeps breaking

Five Claude skills that draft replies in your voice, calm angry customers by your own policy, and turn a week of tickets into help articles, saved replies and a short list of fixes.

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See it work

“Refund me today or I post everywhere” /handle-angry-customer, a real run.

All demo videos

5 skills inside

draft-support-reply

Builds a saved voice guide from replies you liked, then drafts answers that lead with the answer and end with one next step.

"Reply to this customer asking why their order hasn't shipped"

handle-angry-customer

Reads the complaint and your refund policy, decides with a stated reason, and writes a calm reply plus an internal note.

"This customer wants a refund after 45 days, here's our policy"

write-help-articles

Groups and counts repeated questions, then writes help-center articles and an FAQ in the words customers use.

"Turn these 30 emails into an FAQ and help articles"

support-weekly-digest

Tags a batch of tickets, ranks issues by volume and severity, and gives you a one-page digest with quotes and fixes.

"Here's this week's ticket export, what should we fix?"

build-reply-macros

Writes a small, findable library of saved replies with placeholders and clear use-when rules for your helpdesk.

"Create canned responses for our top 10 questions in Help Scout"
Typically turns an afternoon of reading tickets into a 20-minute review.

What a weekly support digest looks like

Support digest: Oct 13 to Oct 19 (Fernleaf Candle Co., a fictional company)
Tickets read: 64 (all tickets for the week)

Top issues
1. Order shows "delivered" but hasn't arrived - 14 tickets, high, up from 6
   "Tracking says delivered Tuesday. Nothing at my door and the gift is for Saturday."
   Likely cause: the new carrier marks parcels delivered at the depot scan.
   Fix: add "tracking can show delivered up to 2 days early" to the shipping email. Effort: S

2. Scent sold out after adding to cart - 9 tickets, medium, new
   Likely cause: the cart does not re-check stock until checkout.
   Fix: hide sold-out scents or add "notify me". Effort: S to M

Needs a decision
- Refund or reship when a "delivered" parcel is still missing after 3 days? Two different answers went out this week.

An excerpt from the worked example included in the kit. The business is made up. The skills ask for your real details and mark anything they had to assume, so nothing gets invented.

Set up in two minutes

  1. Claude apps (web or desktop): open Settings > Capabilities and turn on Skills. Upload the 5 zips from the upload-to-claude folder.
  2. Claude Code: cp -R customer-support-pack/skills/* ~/.claude/skills/
  3. Ask Claude, for example: "Reply to this customer asking why their order hasn't shipped"

Needs a Claude plan with Skills turned on. No coding, no terminal for the Claude apps. If web search is on, the skills use it to check facts and cite sources.

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License

Use and change the skills in your own business, including with your team. You can't resell or redistribute them. Full terms.